Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and 3D Tesla LLC, a Florida limited liability company, operating under the trade name LicenseIQ ("LicenseIQ," "we," "us," or "our"), governing your access to and use of the LicenseIQ platform, website at licenseiq.app, and all related services (collectively, the "Service").

By creating an account, connecting a Microsoft 365 tenant, or otherwise accessing or using the Service, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree to these Terms, you must not use the Service.

If you are using the Service on behalf of a company, organization, or other legal entity ("Organization"), you represent and warrant that you are authorized to bind that Organization to these Terms, and "you" and "your" will refer to both you individually and the Organization.

LicenseIQ is a cloud-based Software-as-a-Service (SaaS) platform that connects to your Microsoft 365 tenant via the Microsoft Graph API to:

• Analyze Microsoft 365 license assignments, utilization, and cost efficiency.
• Calculate a Health Score (0-100) reflecting overall license management quality.
• Identify unassigned licenses, inactive users, dormant accounts, and duplicate license assignments.
• Analyze per-user service usage across Exchange, OneDrive, SharePoint, Teams, and Yammer.
• Generate data-driven recommendations for license downgrades based on actual usage patterns.
• Provide department-level cost and waste analysis.
• Measure Microsoft Teams adoption rates and identify inactive Teams users.
• Generate PDF reports with detailed findings, recommendations, and user-level analysis.
• Deliver reports via email using Azure Communication Services.
• Maintain historical scan records for trend analysis (Pro and Business plans).
• Support multi-domain M365 tenant management (Business plan).

All Microsoft Graph API interactions are strictly read-only. LicenseIQ never writes to, modifies, creates, or deletes any data in your Microsoft 365 tenant.

3.1 Eligibility: The Service is intended for business use by organizations and their authorized IT administrators. You must be at least 18 years old and have the legal capacity to enter into a binding agreement. You must be authorized by your Organization to connect its Microsoft 365 tenant to the Service.

3.2 Account creation: You may create an account through our onboarding process or through a beta tester invitation. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

3.3 Authentication: User authentication is handled by Microsoft Entra External ID (CIAM). You are responsible for maintaining the security of your login credentials. LicenseIQ does not store your password directly.

3.4 M365 App Registration: To use the scanning features, you must create an App Registration in your own Microsoft Entra tenant and grant it read-only application permissions (Directory.Read.All, Organization.Read.All, Reports.Read.All, AuditLog.Read.All). You are responsible for securing the Client Secret and may revoke access at any time by deleting the App Registration or rotating the Client Secret.

3.5 Account security: You are solely responsible for all activity that occurs under your account. You must notify us immediately at support@licenseiq.app if you become aware of any unauthorized use of your account.

4.1 Plans: The Service is offered under the following subscription tiers:

• Free: $0/month — One license scan, Health Score, basic recommendations, custom prices.
• Pro: $4.90/month — Weekly scans, full recommendations, scan history, PDF reports, email reports, custom prices.
• Business: $9.80/month — Daily scans, all Pro features, multi-domain management, API access, priority support.

All pricing is flat-rate (not per-user) and quoted in United States Dollars (USD).

4.2 Beta program: Beta testers receive a Pro plan at no cost during the beta period. The beta period duration is at our discretion and may be modified or terminated at any time with 30 days' notice.

4.3 Payment: Paid subscriptions are billed monthly through Stripe, Inc. By subscribing to a paid plan, you authorize Stripe to charge your designated payment method on a recurring monthly basis until you cancel.

4.4 Cancellation: You may cancel your paid subscription at any time through the Stripe Customer Portal accessible from your account's Billing page. Upon cancellation, your subscription will remain active until the end of the current billing period. No refunds are provided for partial months.

4.5 Price changes: We reserve the right to modify pricing with at least 30 days' written notice via email. Price changes will apply to the next billing cycle following the notice period. If you do not agree with a price change, you may cancel your subscription before the new price takes effect.

4.6 Taxes: All prices are exclusive of applicable sales tax, value-added tax (VAT), goods and services tax (GST), or other similar taxes. You are responsible for all applicable taxes in your jurisdiction.

You agree to use the Service only for its intended purpose of Microsoft 365 license optimization analysis. You shall NOT:

• Use the Service to access, collect, or store data from Microsoft 365 tenants for which you are not authorized.
• Attempt to circumvent, disable, or interfere with any security features of the Service.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
• Use the Service to develop a competing product or service.
• Share, resell, or sublicense your account access to unauthorized third parties.
• Use the Service in violation of any applicable local, state, national, or international law or regulation.
• Submit false, misleading, or fraudulent information.
• Use automated scripts, bots, or scrapers to access the Service without our prior written consent.
• Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.

6.1 Our IP: The Service, including its software, algorithms, design, user interface, documentation, logo, trade name "LicenseIQ," SKU pricing catalog, Health Score methodology, recommendation engine, and all related intellectual property, are and remain the exclusive property of 3D Tesla LLC. These Terms do not grant you any ownership rights in the Service.

6.2 Your data: You retain all ownership rights to your data, including your M365 tenant data, scan results, and any information you provide to us. We claim no ownership over your data.

6.3 License grant: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.

6.4 Feedback: If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, modify, and incorporate such feedback into the Service without any obligation to you.

7.1 Informational purpose: LicenseIQ provides recommendations and analysis based on data retrieved from Microsoft Graph API. All monetary estimates (potential savings, license costs, waste calculations) are based on publicly available Microsoft list prices in USD and may not reflect your organization's actual contracted pricing, volume discounts, Enterprise Agreements, or CSP pricing. LicenseIQ is not a financial advisor, legal advisor, or licensing consultant. Recommendations are informational only and should be reviewed and validated by your IT and procurement teams before implementation.

7.2 "AS IS" warranty: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

7.3 Data accuracy: The accuracy of scan results depends on the data provided by Microsoft Graph API, the permissions granted, and the configuration of your M365 tenant (e.g., anonymized usage reports may limit user-level analysis). We are not responsible for inaccuracies in data provided by Microsoft.

7.4 Limitation of liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL 3D TESLA LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7.5 Maximum liability: OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD).

You agree to indemnify, defend, and hold harmless 3D Tesla LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property or privacy right; (d) any claim that your use of the Service caused damage to a third party; or (e) your connection of a Microsoft 365 tenant for which you lacked authorization.

9.1 By you: You may terminate your account at any time by contacting us at support@licenseiq.app. Upon termination, all associated data will be deleted within 30 days per our Privacy Policy.

9.2 By us: We may suspend or terminate your account immediately, without prior notice, if: (a) you breach these Terms; (b) we are required to do so by law; (c) your account is associated with fraudulent or illegal activity; or (d) we reasonably believe your use poses a security risk to the Service or other users.

9.3 Effect of termination: Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination will survive, including but not limited to Sections 6 (Intellectual Property), 7 (Disclaimers and Limitation of Liability), 8 (Indemnification), 11 (Governing Law), and 12 (Dispute Resolution).

10.1 Availability: We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or factors beyond our control (including Microsoft Graph API availability).

10.2 Modifications: We reserve the right to modify, update, or discontinue any aspect of the Service at any time. Material changes to features available under your current plan will be communicated with at least 30 days' notice.

10.3 Microsoft dependencies: The Service depends on the Microsoft Graph API and Microsoft 365 platform. Changes to the Microsoft Graph API, permissions model, or M365 platform may affect the functionality of the Service. We are not liable for any impact caused by changes to Microsoft's services or APIs.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. This choice of law does not deprive consumers in the EU/EEA of the protection afforded by mandatory provisions of their country of residence under EU Regulation 593/2008 (Rome I).

12.1 Informal resolution: Before initiating any formal dispute resolution, you agree to first contact us at legal@licenseiq.app and attempt to resolve the dispute informally for at least 30 days.

12.2 Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in the State of Florida. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

12.3 Class action waiver: YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

12.4 EU consumers: If you are a consumer in the European Union, nothing in this Section shall limit your right to bring proceedings in the courts of your country of residence, or to use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

The Service integrates with and relies upon third-party services, including Microsoft Azure, Microsoft Graph API, Microsoft Entra External ID, Stripe, and Azure Communication Services. Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the practices, content, or availability of third-party services.

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond the reasonable control of that party, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, riots, government action, power failure, internet outages, or failure of third-party services (including Microsoft Azure or Microsoft Graph API).

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and 3D Tesla LLC regarding the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party.

We reserve the right to update or modify these Terms at any time. We will notify registered users of material changes via email at least 30 days before they take effect. The "Last updated" date at the top of this page indicates the most recent revision. Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree with the updated Terms, you must stop using the Service and may request account deletion.

For questions, concerns, or legal inquiries regarding these Terms of Service: